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Evidence Guide: MSS405014 - Develop a communications strategy to support operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS405014 - Develop a communications strategy to support operations

What evidence can you provide to prove your understanding of each of the following citeria?

Determine information needs of employees and production or operations systems

  1. Examine competitive systems and practices strategy and determine broad information framework.
  2. Examine the production or operational processes and their requirements and determine the information needs of employees in these areas.
  3. Examine operational support areas and determine the information needs of employees.
  4. Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment.
  5. Examine control systems to determine their data needs.
Examine competitive systems and practices strategy and determine broad information framework.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine the production or operational processes and their requirements and determine the information needs of employees in these areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine operational support areas and determine the information needs of employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine control systems to determine their data needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select communication strategy

  1. Analyse required information flows.
  2. Determine access requirements by information users.
  3. Evaluate suitability of communication media for required information flows and access.
  4. Consider implications of contingencies and non-conformances for communication strategy.
  5. Discuss possible strategy with relevant stakeholders.
  6. Select an appropriate strategy or strategies.
Analyse required information flows.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine access requirements by information users.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate suitability of communication media for required information flows and access.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider implications of contingencies and non-conformances for communication strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss possible strategy with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select an appropriate strategy or strategies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement strategy

  1. Develop a list of what needs to be achieved.
  2. Determine resources required to implement strategy.
  3. Obtain authority for communication media to be developed.
  4. Monitor development of communication media and take appropriate corrective action, as required.
  5. Deploy developed communication media.
Develop a list of what needs to be achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine resources required to implement strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authority for communication media to be developed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor development of communication media and take appropriate corrective action, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deploy developed communication media.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor ongoing situation

  1. Determine relevant indicators for communication strategy.
  2. Monitor indicators.
  3. Re-evaluate communication needs on a regular basis.
  4. Make improvements to the communication strategy, as appropriate.
Determine relevant indicators for communication strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor indicators.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-evaluate communication needs on a regular basis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make improvements to the communication strategy, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine information needs of employees and production or operations systems

1.1

Examine competitive systems and practices strategy and determine broad information framework.

1.2

Examine the production or operational processes and their requirements and determine the information needs of employees in these areas.

1.3

Examine operational support areas and determine the information needs of employees.

1.4

Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment.

1.5

Examine control systems to determine their data needs.

2

Select communication strategy

2.1

Analyse required information flows.

2.2

Determine access requirements by information users.

2.3

Evaluate suitability of communication media for required information flows and access.

2.4

Consider implications of contingencies and non-conformances for communication strategy.

2.5

Discuss possible strategy with relevant stakeholders.

2.6

Select an appropriate strategy or strategies.

3

Implement strategy

3.1

Develop a list of what needs to be achieved.

3.2

Determine resources required to implement strategy.

3.3

Obtain authority for communication media to be developed.

3.4

Monitor development of communication media and take appropriate corrective action, as required.

3.5

Deploy developed communication media.

4

Monitor ongoing situation

4.1

Determine relevant indicators for communication strategy.

4.2

Monitor indicators.

4.3

Re-evaluate communication needs on a regular basis.

4.4

Make improvements to the communication strategy, as appropriate.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Determine information needs of employees and production or operations systems

1.1

Examine competitive systems and practices strategy and determine broad information framework.

1.2

Examine the production or operational processes and their requirements and determine the information needs of employees in these areas.

1.3

Examine operational support areas and determine the information needs of employees.

1.4

Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment.

1.5

Examine control systems to determine their data needs.

2

Select communication strategy

2.1

Analyse required information flows.

2.2

Determine access requirements by information users.

2.3

Evaluate suitability of communication media for required information flows and access.

2.4

Consider implications of contingencies and non-conformances for communication strategy.

2.5

Discuss possible strategy with relevant stakeholders.

2.6

Select an appropriate strategy or strategies.

3

Implement strategy

3.1

Develop a list of what needs to be achieved.

3.2

Determine resources required to implement strategy.

3.3

Obtain authority for communication media to be developed.

3.4

Monitor development of communication media and take appropriate corrective action, as required.

3.5

Deploy developed communication media.

4

Monitor ongoing situation

4.1

Determine relevant indicators for communication strategy.

4.2

Monitor indicators.

4.3

Re-evaluate communication needs on a regular basis.

4.4

Make improvements to the communication strategy, as appropriate.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more operational environments, to:

analyse competitive systems and practices implementation and determine information flow requirements

communicate information verbally and in writing across different levels of complexity using a variety of methods and mediums

monitor outcomes of communication strategies against key performance indicators (KPIs)

plan and implement strategies to make gains from competitive systems and practices apparent and easily understood to different audiences

determine communication needs during contingencies and non-conformances.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop and/or modify a communications strategy to support operations, including knowledge of:

strategic requirements of own organisation

common techniques used in competitive systems and practices and key concepts required to be communicated to employees

communication media, relevant software and standard formats.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Operations support areas include one or more of:

office

logistics

sales

marketing

insurance

legal

training and utilities providers.

Information access requirements include one or more of:

timing of access (e.g. occasional, periodic and continual)

method of access (e.g. visual/auditory/tactile access)

online/hard copy access

access locations.

Communication media includes one or more of:

terminals, computers, and so on, with built in memory

internet

hard copy manuals, such as standard operating procedures (SOPs), work health and safety (WHS) and training manuals

verbal briefings and informal conversations

circulars and letters

signage

instruction displays

tags and isolations/lockouts

permits to work/clearances

visual factory type displays

painted walkways.

Stakeholders include one or more of:

team members

personnel officers

industrial officers

union delegates

production and operations management

human relations management

financial management

engineering/technical personnel.